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  Want to Get Things Done? - Follow Up
by Dwain Celistan - Dec, 2009
Follow up is critical in business. Most meaningful business issues, agreements and/or transactions are not completed in an hour. They usually require more than one contact point for completion. Advancing typical projects and relationships occur over time. To reach your goals, there needs to be follow up. This is a proven approach to keep projects moving forward in a thorough and high quality manner. The same holds true for...
  Help Your Team Deal With Change
by Phil Gerbyshak - Oct, 2009
Recently I had a conversation with a Twitter friend about a change his team was about to go through. Here’s how the advice and how you can help your team deal with change. Change isn’t easy, but if you do it right, you can minimize the long-term pain your team will go through as a result of the change. 1) Explain why you’re making the change – Why are you making the change? Your team probably thought everything was goi...
  New Leaders Must "Fit" to Be Successful
by Dwain Celistan - Oct, 2009
In a recent survey of senior leaders, learning their culture was deemed one of the most important factors for selecting retained executive recruiters. Leveraging this knowledge should lead to identifying leaders who will "fit". The survey was conducted by Gundersen Partners among 220 senior leaders across industries. Most respondents were line leaders in general management (51%), followed by marketing roles (35%). Additiona...
  Take Your Team to the Next LEVEL
by Phil Gerbyshak - Sep, 2009
My entire IT department is getting restructured, to ensure we have the right folks in the right seats on the bus, and so everyone clearly knows what direction we are headed. I’m quite excited about this, as it will give me help in re-writing job descriptions, understanding where I fit into things, and how my team shapes up with what our needs will be for the next 5-10 years. I’m also excited because the goal is NOT cost cut...
  In Your Career Sometimes Bad News is a Good Thing
by Barbara Safani - Aug, 2009
Recently I had to deliver some bad news. It was one of those situations where I could always come up with a reason to delay the conversation. It never seemed to be the right time; there was always something to consider that would make the information more difficult to bear. So I put it off and then I put it off some more. Because maybe somehow I would magically come up with a better way to deliver the bad news. Maybe the recip...
  Effective Communication: What NOT to Do If You Want The Other Person to Hear What You're Saying Without Getting Defensive
by David Lee - Aug, 2009
The other day at a “Constructive Conversations” seminar I was giving, I witnessed a perfect example of what NOT to do if you want someone to hear your point of view. It was also a great example of how (unfortunately) natural it is for us to: 1. Infer what another person means, and then believe our interpretation is accurate, when in actuality it’s dead wrong. 2. Then launch into a debate or confrontation, based on our in...
  If You Have To Give Bad News...
by Sharon Melnick, Ph.D. - Aug, 2009
You may find that you have to give ‘bad’ news in these times. It may be to an employee, a client, a contractor, a family member, etc. If you have a tendency to put it off it is because it makes you feel uncomfortable (another deeper reason you might put it off is because having that difficult conversation activates for you a deeper concern about it having been your fault). If you have been putting it off because you don’t k...
  Too Many Maybes
by Nan S. Russell - Jul, 2009
Workplace decision-making often reminds me of a "Peanuts" comic strip I saw where Lucy and Charlie Brown were discussing their New Year's resolutions. "I'm going to be a changed person next year," Charlie tells Lucy. "That's a laugh," Lucy replies. "You'll be wishy-washy." "Well," Charlie says defensively, "One day I'll be wishy and the next washy." I once worked for a boss who was a master of Charlie Brown decision making....
  What Are You Communicating To Your Employees? Can They Tell The Truth Without Fear?
by Yvonne Brown - Jun, 2009
I love my work. I love teaching others, watching as they connect the dots and surmize how smart they already are about the topic. So it was a revelation for me at a recent seminar when, while teaching how to tell the truth without fear, I learned that for some employees this is simply not possible. Telling the truth without fear I am always interested in the attendees response to the question "can you tell the truth wi...
  Understanding the Foundations of Supervision
by Mary G. White - Jun, 2009
It's impossible to underestimate just how important it is for managers to have a solid understanding of the nature of management. Whether you've been working as a supervisor for a while or if you're relatively new to having managerial responsibilities, it's essential to step back and look at what the foundations of supervision really are. Functions of Management There is a big difference between working as a line level em...
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