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  Peer Support Groups: A Golden Opportunity for Your Managers and Your Organization
by Judith Lindenberger - Nov, 2007
Published in OD/Leadership News March 2007 Developing the leadership skills of managers across your organization creates a wealth of new opportunities and a common language of leadership. No single program experience builds strong leaders better than peer support groups. Peer support groups can help managers succeed more and work less. Most managers have few resources and few places to turn to get advice on marketing, st...
  What do You Mean My Organization Is A Stepping Stone? Using Mentoring to Attract and Retain the Best
by David Watson & Judith Lindenberger - Nov, 2007
Published in June 2007, HR Fact Finder August 1, 2007, Associations Now August 2007, Practice Manager December 2007 and OfficeSolutions January 2008. I remember the moment I swore that I would always value my employees. It was the late 90s, I was the head of sales and my boss was sitting across the table. “Sales people are a dime a dozen,” he said. “I could replace anyone working here tomorrow...
  Make The Most Of Your Meetings
by Judith Lindenberger - Nov, 2007
Typical managers spend nearly 40% of their work hours in meetings, not to mention the time spent preparing (and recuperating). A survey of business leaders showed: 33% of time spent in meetings is unproductive 75% of the respondents said it is “almost essential” to have an agenda, yet they use them only 50% of the time Only 64% of meetings achieve their intended outcomeA disciplined approach to making the most of meet...
  Integrating The Internet Into Conflict Management Systems
by John Ford - Oct, 2007
The Internet and email have changed the environment in which organizations operate. Email allows messages to be sent with ease and speed. The Internet gives unprecedented access to a wide array of information. This changing technological landscape has not only impacted employees, but also the customers, vendors, shareholders and bureaucrats with whom they interact. While email and the Internet may have increased organizational...
by Dr. Wendell Williams - Oct, 2007
What the organizations with the best customer service reps have in common Being a selection wonk, I continually look for disconnects between company policy and employment practices. Glaring examples tend to occur when I have a problem and need assistance from an employee who was supposed to be hired for his or her customer-service skills. A Promise Made Late last year, I received a Christmas package from my son and h...
  Improving Productivity…Really!
by Dr. Wendell Williams - Sep, 2007
It's all about management Decreasing turnover and increasing productivity can be a natty problem. Solutions usually come in one strength: weak. That is, incentive programs, public awards, and social get-togethers generally fail to make a long-term financial impression. I won't claim that employee appreciation programs aren't a nice touch; after all, everyone wants to feel appreciated. But such recognition does not solve...
  Make the EEOC Your Friend
by Dr. Wendell Williams - Sep, 2007
The government hiring guidelines are not only a government recommendation, they are a best practice I really don't like being a resident doomsayer, but organizational hiring and promotional practices are generally so abysmal that I am compelled to make it a big issue. Take EEOC tracking, for example. Most people think all they have to do is send in routine normal reports. Not so. They should be monitoring adverse impact thr...
  All Aboard! Does Your Onboarding Process Lead to Employee Engagement or Buyer’s Remorse?
by David Lee - Sep, 2007
Reprinted from Insights, Fall 2006 Research by Hewitt Associates revealed that companies who invested the most time and resources in onboarding, enjoyed the highest levels of employee engagement.* Both research and common sense tell us it’s wise to invest in preparing employees to be successful at their jobs. If you want your new hires to become productive as quickly as possible, why wouldn’t you do what it took to make...
  Becoming a Talent Magnet: How to Attract and Retain Great Employees
by David Lee - Sep, 2007
Originally published in Insights: The Journal of the Northeast HR Association Although most business owners and CEOs say they realize the critical role attracting and retaining high quality employees plays in their company’s success, a recent survey by Kepner-Tregoe of Princeton, New Jersey, seems to demonstrate what many employees experience firsthand - many don’t “walk the talk.” In their survey of 1,290 employees, Kep...
  Employee Feedback: If You're Not Asking For It . . . You're Asking For It
by David Lee - Sep, 2007
Reprinted from Employment Times, April 30, 2007 Do you know what you’re doing right, when it comes to your – and your company’s – ability to create a high morale, high performance workplace? Do you know what you’re doing wrong? Have you asked lately? Just recently, the importance of getting feedback from employees was once again impressed upon. I was interviewing a group of engineers who represent the kind of employee...
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