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  Nuts!
by Dr. Wendell Williams - Oct, 2007
What the organizations with the best customer service reps have in common Being a selection wonk, I continually look for disconnects between company policy and employment practices. Glaring examples tend to occur when I have a problem and need assistance from an employee who was supposed to be hired for his or her customer-service skills. A Promise Made Late last year, I received a Christmas package from my son and h...
 
  Improving Productivity…Really!
by Dr. Wendell Williams - Sep, 2007
It's all about management Decreasing turnover and increasing productivity can be a natty problem. Solutions usually come in one strength: weak. That is, incentive programs, public awards, and social get-togethers generally fail to make a long-term financial impression. I won't claim that employee appreciation programs aren't a nice touch; after all, everyone wants to feel appreciated. But such recognition does not solve...
 
  Make the EEOC Your Friend
by Dr. Wendell Williams - Sep, 2007
The government hiring guidelines are not only a government recommendation, they are a best practice I really don't like being a resident doomsayer, but organizational hiring and promotional practices are generally so abysmal that I am compelled to make it a big issue. Take EEOC tracking, for example. Most people think all they have to do is send in routine normal reports. Not so. They should be monitoring adverse impact thr...
 
  All Aboard! Does Your Onboarding Process Lead to Employee Engagement or Buyer’s Remorse?
by David Lee - Sep, 2007
Reprinted from Insights, Fall 2006 Research by Hewitt Associates revealed that companies who invested the most time and resources in onboarding, enjoyed the highest levels of employee engagement.* Both research and common sense tell us it’s wise to invest in preparing employees to be successful at their jobs. If you want your new hires to become productive as quickly as possible, why wouldn’t you do what it took to make...
 
  Becoming a Talent Magnet: How to Attract and Retain Great Employees
by David Lee - Sep, 2007
Originally published in Insights: The Journal of the Northeast HR Association Although most business owners and CEOs say they realize the critical role attracting and retaining high quality employees plays in their company’s success, a recent survey by Kepner-Tregoe of Princeton, New Jersey, seems to demonstrate what many employees experience firsthand - many don’t “walk the talk.” In their survey of 1,290 employees, Kep...
 
  Employee Feedback: If You're Not Asking For It . . . You're Asking For It
by David Lee - Sep, 2007
Reprinted from Employment Times, April 30, 2007 Do you know what you’re doing right, when it comes to your – and your company’s – ability to create a high morale, high performance workplace? Do you know what you’re doing wrong? Have you asked lately? Just recently, the importance of getting feedback from employees was once again impressed upon. I was interviewing a group of engineers who represent the kind of employee...
 
  How to Build A Magnetic Employer Brand™ - Part I
by David Lee - Sep, 2007
Originally published on ERExchange.com In The True Power of a Magnetic Employer Brand, we explored the importance of building a Magnetic Employer Brand™. When you make the effort to create a Magnetic Employer Brand™, you save yourself the work of trying to convince employees of choice that you are an employer of choice. With a Magnetic Employer Brand™, your reputation acts like a huge talent magnet, drawing the best, most...
 
  How to Build A Magnetic Employer Brand™ - Part II
by David Lee - Sep, 2007
Originally published in ERExchange.com In the first part of this series, we discussed five principles and practices involved in building a compelling employer brand: Put Together a Team That Understands, Influences, and Experiences All Facets of Employer Branding and Your Employer Brand Involve Employees In Every Facet of the Process Become an Expert on Your Target Market Find Out If You Deliver What...
 
  How to Create a Magnetic Employer Brand - Part III
by David Lee - Sep, 2007
Reprinted from ERExchange.com April 13, 2004 In the first part of this series, we explored five essential components of effective employer branding: Putting Together a Team That Understands, Influences, and Experiences All Facets of Employer Branding and Your Employer Brand Involving Employees In Every Facet of the Process Becoming an Expert on Your Target Market Finding Out If You Deliver What Employe...
 
  Stop Using the “Goodies and Gimmicks” Approach to Retention, Part I
by David Lee - Sep, 2007
Part One of a Three Part Series Published by ERExchange.com Imagine a male colleague of yours coming to you for advice on how to save his troubled marriage. He shares his strategy: “She’s thinking of leaving me, so I’ve got to find the perfect present that will make her want to stay. I’m thinking Caribbean vacation or maybe get her a Miata … Do you think either of those would be the ticket or is there something that would...
 
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