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How to Keep Customers for Life by Dr. Maynard Brusman - Jul, 2011 I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a mid-sized company. We discussed how to keep customers for life. My executive coaching client and I further discussed creating a culture of exceptional customer service to help the company’s sales force seal more deals. I am coaching my client on how company leaders can change the way people think and act to create ... |
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Next Generation Leaders: What They Want and Need from the Workplace by Judith Lindenberger - Jul, 2011 Have you ever wondered what makes the Millennials tick? So did we, so in the fall of 2011, we interviewed Millennials and their managers to learn more about this generation. Because many of our clients struggle with how to best integrate Millennials into the workplace, we interviewed Millennials and their managers through face to face and telephone interviews. The people we interviewed came from a variety of organizations and ... |
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SHORT TAKES by Bill Osterndorf - Jul, 2011 There are an extensive number of OFCCP-related items that we’d like to tell you about. Several of these items relate to topics we’ve discussed in previous editions of the AA Resource. Deadline Extended for Comments on Proposed Changes to Veterans Regulations OFCCP issued an extensive proposal regarding changes to its regulations for veterans. The deadline period to provide comments on these changes has been extended un... |
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7 Tips for Collaborative Leadership – Connecting High Performance Teams by Dr. Maynard Brusman - Jul, 2011 I was recently working with one of my San Francisco Bay Area executive coaching clients – the president of a professional services firm. We talked about how some members of his leadership team didn’t share information throughout the organization. They lacked social intelligence and the motivation to connect with people unlike themselves. In our increasingly connected business and social world as evidenced by social media and g... |
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8 Tips for Managing Summer Interns by Alexandra Levit - Jun, 2011 It's that time of year again! College students and recent grads are starting their summer internships and their managers are wondering how in the world they're going to keep them occupied while providing a valuable experience. Over at the Intuit Small Business blog, Liz Magill has some excellent suggestions for leaders implementing an internship program this summer. Among them: Offer a real learning opportunity Making cof... |
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Should You Tell Your Boss You Are Pregnant? by Alexandra Levit - Jun, 2011 I recently had my second child, and so lately I’ve been a bit more active on birth boards, or online discussion forums related to pregnancy, childbirth, and child rearing. One question that pops up all the time on these boards is: “should I tell my boss I am pregnant, and if so, when?” I’m not going to beat around the bush on this one. Although we’re lucky to have the Pregnancy Discrimination Act, which states that emplo... |
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Perspective by Suzanne Bates - Jun, 2011 “Check it out,” said my husband as we zipped out of a parking space past a gaggle of cars. “What!!?” (I always miss these things). “That window sticker, didn’t you see it? Who Rescued Who?” If you don’t own a dog, or more accurately, aren’t a member that exclusive little club that has RESCUED a dog, the humor might not be obvious. There happens to be a category of people that wear this badge of honor; we are extremel... |
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Uncomplicated Leadership: Make it Easier to Get the Job Done by Elizabeth Freedman - Jun, 2011 Unfortunately, making things complicated is easy to do. Take something pretty straightforward, like weight loss. I don’t know about you, but if you gave me a donut for every time someone said, “All you have to do to lose weight is eat less and exercise more,” I’d be up to my eyeballs in powdered sugar. I’d also hate to admit that something so challenging has a pretty simple solution, particularly after spending time and money... |
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Culture Change Begins with Desired Results by Dr. Maynard Brusman - Jun, 2011 I was recently working with one of my San Francisco Bay Area executive coaching clients - a president in a Silicon Valley high tech company. We discussed how culture change begins with getting clarity on desired results. My executive coaching client and I further discussed how the culture that got them to where they are won’t get them to where they want to be. I am coaching my client on how to change the company culture by ... |
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Better life@work Tip: Be a Good Delegator by Heather Mundell - May, 2011 Delegation is an art that requires practice and commitment, and therefore time. Many of us feel that we don't even have a spare minute to pet the dog, so delegating remains a pipe dream. Don't confuse delegating with dumping. Dumping work involves taking your most tedious or least appealing projects and handing them over to someone with little thought or explanation. Dumping work gives you the illusion of efficiency, until ... |
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