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  5 Trust-Building Skills for Emotionally Intelligent Leaders
by Dr. Maynard Brusman - Nov, 2014
This week I coached the senior VP of Human Resources of a Silicon Valley company regarding providing executive coaching for the company CEO. She asked some very insightful questions to determine fit. She specifically wanted to know how I work with different personality styles, and my methods for helping cultivate a culture of trust. This week I coached the senior VP of Human Resources of a Silicon Valley company regarding pr...
 
  Creating Trust for Emotionally Intelligent Leaders – 4 Components of Trust
by Dr. Maynard Brusman - Nov, 2014
I recently spoke with the senior VP of Human Resources of a Silicon Valley company regarding providing executive coaching for the company CEO who she described as having some blind spots related to developing trust. She asked some very insightful questions to determine fit. She specifically wanted to know how I work with different personality styles, and my methods for helping cultivate a culture of trust. The senior VP of...
 
  Customer Service vs. Five Rules of Customer Engagement
by Connie Pheiff - Nov, 2014
Did you ever receive poor service when eating out at a restaurant? How was the situation handled? Did management apologize? How did management apologize? Were you satisfied? The greater question is would you go back to this restaurant? The new rules of customer satisfaction is more than customer service, it’s customer engagement. We can agree customer service is listening to your customer and knowing exactly what he or she...
 
  Finding a Job in a Difficult Market—A Six Source Plan to Expand Your Opportunities
by David Maxfield - Nov, 2014
Confessions of a Job Seeker “I’m looking for a job. And, surprise, so are many others with plenty of skills, experience, and education. I prepare a resume and cover letter. Next, I search for job openings using employer and job search sites. When I find prospective jobs, I tailor my letter and send off my information. I try to place follow up calls but the sites say calls are not accepted. Do they really mean it? I don’t...
 
  How to Measure Trust for Emotionally Intelligent Leaders
by Dr. Maynard Brusman - Nov, 2014
I recently spoke with the senior VP of Human Resources of a Silicon Valley company regarding providing executive coaching for the company CEO who she described as having some blind spots related to developing trust. She asked some very insightful questions to determine fit. She specifically wanted to know how I work with different personality styles, and my methods for helping cultivate a culture of trust. The senior VP of...
 
  Leading with Trust for Emotionally Intelligent Leaders
by Dr. Maynard Brusman - Nov, 2014
“Trust is a critical ingredient for leadership, since few people follow someone they do not trust…You cannot even get out of the starting gate as a leader if others do not believe your words.” ~ Cornell University Professor Tony Simons, The Integrity Dividend: Leading by the Power of Your Word (Jossey-Bass, 2008) I recently spoke with the senior VP of Human Resources of a Silicon Valley company regarding providing executive...
 
  3 Mistakes Employees Make When Preparing To Get a Promotion
by Dorothy Montgomery - Nov, 2014
Are you feeling stuck in your career? Have you been passed by for promotion or just trying to see the roads of opportunity ahead? We have felt this way at some time or other in our career. People are often led to believe that promotions come: to those who are lucky (just happened to be in the right place at the right time); to those who manage-up well (become their boss’s favorite); as part of the job (entitlement)....
 
  Should You Go Back to School for Your Master’s Degree? 3 Points to Consider
by Lisa Rangel - Nov, 2014
After being on the job hunt for a while with no prospective offers or interviews on the horizon, executives often times wonder whether or not they should go back to school to obtain an advanced degree. Same conundrum can happen to recent college graduates when they struggle to find a suitable first job. Job seekers from both demographics feel that perhaps a Master’s Degree (or any advanced degree) will improve their chances of...
 
  Ho-Hum Resumes: Is Yours One of Them?
by Georgia Adamson - Nov, 2014
Sometimes it feels as if I’m playing a broken record on this, but experience shows that too many job seekers still don’t get the difference between a resume that showcases their unique value to employers and one that looks basically like a job description. The latter is what I’ve decided to call a ho-hum resume. In other words, the response to it is likely to be something along the lines of “who cares?” or “So…?” or even “O...
 
  Got The Sunday Night Career Blues?
by Caroline Dowd-Higgins - Nov, 2014
The way we feel about our job at any given time can vary depending on a wide array of factors: how a particular project is going; technical issues; how well staff is performing; etc. However, when you have a chronic case of the Sunday Night Blues – dreading the return to work each Monday – that’s a sign that it’s time to consider changing jobs or possibly even careers. In a recent LinkedIn post, Sallie Krawcheck, former ban...
 
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