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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

About Slack, from Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

Slack connects people, tools, and partners in one place, while targeting key government regulations for processing and storing sensitive data. With Slack, organizations can break down communication silos-both internally and externally-and give people the flexibility to do their best work.

Role Description

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Slack's strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy and renewal.

Your Impact

• You will work closely with our largest enterprise customers to understand how they work, their challenges, paint the art of the possible through Slack, and coach them on how to better leverage Slack to meet their missions.

• Understand the motivation, drivers, strategic goals and desired outcomes for your portfolio of customers.

• You will help your customers understand how Slack can help them meet those requirements and be seen as a leader for innovation in the industry.

• You will work in close partnership with cross-functional teams to include the Product Manager, Marketing, Sales, Solution Engineering, Services, and Renewals.

• You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.

• Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques.

• Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we celebrate shared successes, and course correct where necessary.

• Maintain high levels of engagement across a broad group of customers, with an emphasis on customer appreciation and advocacy

• Proven success will earn you the right to act and be seen as the GovSlack Executive Sponsor for select current and prospective customers.

• You will be part of the Customer Success Regulated Industries team.
  

Minimum Requirements

• Passionate about what providing access to a secure, modern, cloud-based, user-loved technology will unlock for the millions of public servants and their partners who are working on the hardest and most impactful missions.

• Experience in customer-facing customer success, account management or strategic consulting roles.

• Experience using Slack and ability to explain to someone who never used it why your experience was so great.

• Strong verbal, written and presenting communication abilities with an engaging style that enables you to capture customer attention, immediately establish yourself as the expert, and leave them wanting to get more time on your calendar.

• Strong leadership, committed priority management and high emotional intelligence.

• Strong ability to prioritize based on key metrics and comfortableness saying no to things that offer great ROI so that you can focus on the greatest ROI.

• Experience implementing and supporting large scale, cloud-based, SaaS technology solutions within large organizations that are unfamiliar with better ways of working.
  

Preferred Requirements

• New York City based.

• Actively hold or can acquire generally accepted security clearances.

• SaaS customer success, consulting experience, account management or sales organization experience serving organizations in the public sector or defense industrial base.

• Program builder with experience creating structures and processes that allow you to support a large number of customers through scalable assets or automations.

• Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a complex organization.

• You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software.

• Experience in an enterprise solution sales environment and ability to partner with account executives in development and closure of sales opportunities is preferred.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.