SERVICE MANAGER

Do you enjoy meeting new people and building relationships? Are you looking to grow your career with an industry leader? Then look no further than Truck Country, a Freightliner dealership with 25 locations across the Midwest.

Our growing organization is currently searching for a dynamic individual to take on the role of SERVICE MANAGER at our Decorah, IA. Dealership.

This position is responsible for the activities of 10-15 technicians.

This individual will be responsible for the complete operations of the Service Department.

Responsibilities include:

• Direct and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities.
• Work closely with the Fixed Operations Manager to grow the department and make necessary decisions to maintain profitability.
• Develop, monitor and report on performance metrics including revenue, profitability and efficiency.
• Build and grow customer-base and relationships.
• Respond to customer concerns.
• Plan and prepare work schedules and assign employees to specific duties.
• Communicate policies, procedures and company/department goals to employees.
• Collaborate with the Training Department to develop skills and competencies for employees.
• Assure compliance with safety protocols and procedures.
• Demonstrate a high standard of professionalism in representing the Company to employees and customers.
• Performing Daily-Weekly Meetings
• Building Retention with Teammates
• Setting Goals to Train and Grow Technicians

Minimum requirements include:

• Previous supervisory experience in Truck Service a must.
• Experience with Procede strongly preferred.
• Process focused, detail oriented with excellent time-management skills.
• Highly effective verbal and written communication.
• Excellent customer service skills and professional demeanor.
• Ability to establish and maintain effective working relationships with customers, vendors and employees.
• Valid Driver's License

We offer ongoing training, a very competitive wage and an excellent benefits package. Apply online at www.truckcountry.com today to join one of the largest Freightliner dealerships across the U.S.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.