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At DMU you will make a meaningful contribution to the dynamic future of Medicine and Health Sciences. DMU is seeking a Patient Service Representative (PSR) who provides support to the physical therapy (PT) department in downtown Des Moines and West Des Moines locations and serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR). The PSR also collects copays, deductibles, coinsurance, and outstanding balances at the time of check-in. This position is part-time as needed (PRN).
| What you'll do:
Welcome and assist patients, visitors, and students, manage phone calls, and maintain a tidy reception area.
Schedule patient appointments, handle registration, verify insurance, and ensure compliance with HIPAA in documentation.
Handle payments, copays, and deductibles, issue receipts, manage daily financial reconciliations, and oversee petty cash and deposits.
Prepare paperwork for patient visits, update patient records, and fax necessary documents to relevant parties (i.e., insurance companies). | What we're looking for:
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*To see the full job description go to Position Description at the bottom of this posting.
Total Rewards:
Our employees are what make DMU special, so we treat them well! Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy 90% employer-paid medical, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding, and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits.
About:
Founded in 1898, Des Moines University is a premier medical and health sciences institution comprising three colleges- College of Osteopathic Medicine, College of Podiatric Medicine and Surgery, and College of Health Sciences - offering ten graduate degree programs.
In 2023 Des Moines University (DMU) relocated to a new 88-acre campus in West Des Moines, Iowa. This state-of-the-art campus includes technology-rich, flexible education spaces that support innovative teaching methods and connect faculty and students across all of our programs. Our new research facilities include a vibrant and spacious open laboratory, designed to foster collaboration and innovation.
Required Documents:
Resume, cover letter, and contact information for three professional references required at time of online submission. Apply at .
Department: Physical Therapy-Clinic
Status: Non-Exempt
Pay Rate: 21.76
Work Schedule: Varies
Des Moines University is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, ethnicity, creed, religion, age, disability, sex, gender, gender identity, sexual orientation, pregnancy, veteran status, genetic information and other characteristics protected by law (“protected class”). Applications from candidates from underrepresented groups are encouraged to apply.