The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose: To answer incoming phone calls, greet incoming clients, donors and assist Social Service Department in determining eligibility and setting appointments for clients with case workers.

Essential Duties and Responsibilities:

• Greet all incoming clients/visitors in a friendly professional manner.
• Answer phone calls in pleasant, courteous manner.
• Responsible for directing assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies to meet their needs.
• Perform general administrative clerical duties to include but not limited to photocopying, scanning, filing, office supply management for supply orders, etc.
• Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance.
• Assist office staff with mailings/projects.
• Assist with maintaining records/ track information of in office programs such as food pantry, general assistances, and other special projects as assigned.
• Determines preliminary eligibility of clients for internal programs and services, be able to competently fill out documents completely and accurately.
• Assist with seasonal activities.
• All other duties as assigned.

Supervisory Responsibilities: None

Education and/or Experience: High School Diploma/GED. Some secondary education preferred. Minimum of 1 year of related experience in reception, telephone work, or data processing preferred. Equivalent combination of education and experience will be considered.