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The Process Improvement Coordinator position is responsible for serving employees of Unity Point Health - Des Moines by using scientific methods that guide teams and improve processes, and to advance ingraining process improvement into the culture. This position is responsible for educating employees on process improvement methodologies (Adaptive Design and others), and facilitating process improvement teams and activities. This position extensively uses root cause analysis skills to determine how healthcare processes may be improved.
Why UnityPoint Health?
- Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
- Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
Identifies problems * Identifies opportunities for process improvement, and works with others to define problems.
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Gathers information * Captures information via direct observations, interviews, literature review, or information systems. * Creates process maps.
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Form Hypotheses * Predicts testable changes could improve the identified problem.
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Experiments or Test with Data * Experiments via PDSA * Performs Root Cause Analysis: 5 Why's, Fishbone, FMEA, etc. * Analyzes data by creating graphs, histograms, run charts
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Analyze Results and draw conclusion * Synthesizes multiple sources of information |
Qualifications
| Minimum Requirements | Preferred or Specialized |
Education:
| Bachelor's Degree | Master's Degree |
Experience:
| Process improvement methods and tools, facilitation, and/or training in a clinical/nursing setting | 5 years healthcare work experience |
License(s)/Certification(s):
| Valid driver's license when driving any vehicle for work-related reasons. | Certification in Healthcare Quality, Lean, Six Sigma, or related |
Knowledge/Skills/Abilities:
| * Professionalism * Problem solving * Interpersonal skills * Customer/patient focused * Writes, reads, comprehends and speaks fluent English * Advanced knowledge using word processing, spreadsheet, email and web browser
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Other:
| Use of usual and customary equipment used to perform essential functions of the position.
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- Area of Interest: Business Professionals;
- FTE/Hours per pay period: 1.0;
- Department: Performance Improvement;
- Shift: Days;
- Job ID: 145173;