Essential Functions

• Dispatch work orders following established guidelines
• Answer incoming calls, emails from customers and contractors
• Make outbound calls to locate authorized contractors
• Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers
• Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward
• Obtain necessary documentation from the customer and/or technician and attach to the customer's record
• Provide work item assistance
• Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines

Requirements

• High School Diploma or equivalent
• Fundamental understanding of Home Warranty polices
• General knowledge of HVAC, Appliance, Plumbing equipment helpful
• Good listening, verbal and written communication skills
• Proven customer service skills and ability to overcome objections
• Good organizational skills with the ability to multi task, prioritize and follow up
• Strong problem solving and conflict resolution skills
• Adapt to fast paced work environment
• Exceptional attention to detail
• Working knowledge of Microsoft Office
• 2-4 years Customer service experience and/or training preferred
• Home Warranty or real estate experience desirable but not required

Salary Range:

$15.18 - 26.41

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location