• Provides support for software, hardware and networking support for desktops, laptops and servers • Provides maintenance and support on legacy products • May Provides Support for Enterprise Products • Performs disk replacement on enterprise storage products • Installs and maintains PCs and associated software, networks, servers and peripherals • Supports network products from operational and maintenance perspectives • Performs installs, moves, adds and changes as required • Tests and certifies PCs, networks, servers and client approved applications • Provides follow-up on problems or escalation. • Maintains a high degree of professionalism in actions, demeanor and dress. • Insures customer satisfaction throughout the service delivery transaction. • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

•High school degree required • 6 months to 1-year hands on technical experience • Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. •Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience. •A+ certification a plus • Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS • Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS • Troubleshooting software and hardware problems • Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability. • Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals • Knowledge of client specific internal procedures and service delivery requirements • Excellent analytical and client communication skills • Client and/or governmental clearance may be required •Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix •Police or criminal background verification may be required