Title: Customer Service Team Lead Job Type: Full Time, Regular Location: 333 Bloor Street East, Toronto, CA-ON, M4W 1G9
Responsibilities: Daily tasks include, but are not limited to: • Management of print/copy/imaging projects, mail/courier services, supply services and intermittent reception and hospitality back up. • Process mail, deliver mail, scan in/out packages and deliver mail/packages . • Coordinate work for Customer Service Associates • Run mail meter and inserter equipment • Handle time-off requests and day-to-day processes of the team • Help resolve employee and customer concerns/issues • Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews • Lift large bundles of mail and make mail deliveries • Handle time-sensitive material • Perform duties and special requests as assigned by management • Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel • Ensure operating and quality standards are met based on service objectives • Maintain accuracy of required reports, logs and measurements • Ensure the highest levels of customer care • Ensure adherence to business guidelines, safety & security procedures • Responsible for all aspects of equipment; make appropriate equipment recommendations • Provide constructive feedback and recognition to team • Support financial results by minimizing site waste and rework
Required Qualifications: • Experience coordinating/deploying work to employees required • Minimum of 1-year customer service related experience required • Ability to resolve employee and customer concerns/issues • Ability to communicate both verbally and written with customers and company personnel • High school diploma or equivalent (GED) required • Ability to effectively work individually or in a team environment • Ability to handle multiple projects simultaneously • Strong organizational and administrative skills required • Computer proficiency in email environments, MS Word/Excel • Heavy Lifting • Ability to adhere and administer companies policies and procedures • Standing for long periods of time • Significant walking • Willingness to work overtime if needed Preferred Qualification: • Post office, Mail or previous Shipping/Receiving experience
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.