| Employment Notebook - Value of Strategic, World-Class Customer Service
by Anne MacKeigan and Tim Muma - Sep, 2015
With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Str...
| Employment Notebook - The Effects and Perceptions of Crying at Work
by Anna Ranieri and Tim Muma - Aug, 2015
Many places of work can bring about an array of emotions on each end of the scale, and yet it's always been taboo to actually break down and cry in a vast majority of cases. Career counselor and executive coach, Anna Ranieri, joins Tim Muma to discuss the different reasons an employee might cry at the office, and what impact that can have. Anna looks at gender differences, the perspective of colleagues versus management, and w...
| Technically Speaking - Instacart and the On-Demand Community
by Mathew Caldwell and Tim Muma - Aug, 2015
The speed and convenience of technology has created a growing on-demand community, where you can get things when it you want them. Instacart looks to make that available when it comes to grocery shopping, and still allow you to buy from your favorite local stores. Matthew Caldwell, head of talent at Instacart, talks to Tim Muma about the goals of Instacart in the on-demand world. Matthew also describes how the company's cultur...
| Technically Speaking - PlanGrid: Making Construction Digital
by Ryan Sutton-Gee and Tim Muma - Aug, 2015
Though the construction industry lives in the physical world, paper plans and blueprints were a costly aspect to its old school ways. Ryan Sutton-Gee, COO and co-founder of PlanGrid, talks about the creation and development of PlanGrid as a benefit to the construction field. He explains to Tim Muma how PlanGrid took advantage of new technology to save companies time, money and frustration while helping a traditional discipline...
Could Your Organization Practice Open Allocation?
by Alexandra Levit - Sep, 2015
Github. Gore & Associates. Treehouse. Valve. What do these companies have in common? Well, besides the fact that they are forward-thinking, pioneering firms, they all practice a leadership style called open allocation. In open allocation, employees select how to spend their time and the projects on which they’ll work. There is no such thing as hierarchy. In an open allocation culture, employees are accountable to t...
Decision Making Bias
by Gary Cohen - Sep, 2015
As an executive coach, I have read many books about executive coaching and leadership. I have attended programs at some of the finest executive coaching and leadership training programs in the world. And even though they all spend a great deal of time on hidden beliefs, which are certainly important, they mostly skip over two elements I find critical in my work: fallacies and decision bias. Fallacies are the use of ineffect...
Is HR Really Becoming More Strategic? A New Survey Says Yes!
by Mary G. White - Sep, 2015
Are businesses coming to recognize the strategic importance of the HR function? A new research report indicates that that answer to that question is a resounding yes! That’s good news for the HR profession and the highly qualified individuals who work in the field. Strategic HR? Survey Says “Yes” The 2014/2015 Human Resource Management Policies and Practices in the United States research report released in September of 2...
by Local JobNetwork™ - Sep, 2015
The Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) conducts compliance reviews to evaluate federal contractors and subcontractors' compliance with equal opportunity and non-discrimination practices in employment. A significant part of a compliance review focuses on compensation practices and data analyses. Federal contractors and subcontractors need to understand its organizational compensati...
How to Tell If Your Company Culture Is ‘Going to the Dogs’
by Jacqui Barrett-Poindexter - Sep, 2015
The phrase, 'going to the dogs' often carries a negative connotation. However, Glassdoor recently compiled a list of 10 companies whose employee perks include dogs in the workplace, and in this instance, 'going to the dogs' is a very good thing! While not everyone would agree that permission to bring a four-legged friend to the workplace is a perk, many pet owners and pet lovers would jump at the opportunity to bring their...
Virtual Reality is Coming to an HR Function Near You
by Alexandra Levit - Sep, 2015
Ever heard of Ernest Cline’s Ready Player One? It’s a novel that takes place in the year 2045. Human civilization is in a dark period, so people seek refuge in a virtual reality world called the OASIS. Many spend all their waking hours in the simulation – working, taking classes, exploring different cultures, and trying out new hobbies. The book became a pop culture phenomenon when Steven Spielberg signed on to direct th...
Football Season and the Workplace: Productivity Drain or Engagement Opportunity?
by Mary G. White - Sep, 2015
With football season getting started, the sport is likely to make its presence known in the American workplace. Employees who are football fans will likely spend quite a bit of time while they’re at work chatting about recent and upcoming games, updating Fantasy Football rosters, ribbing co-workers who follow rival teams and more. Can this impact productivity in a negative way? Sure it can. However, employers can also leverage...
Why You’re So Indecisive (and Smart Ways to Get Over It)
by Melody Wilding - Sep, 2015
You’ve just worked your third 12-hour day in a row, with no sign of the craziness winding down in the days ahead, when a client calls you with yet another problem that needed to be solved—yesterday. In that moment, it may seem like your brain simply gives up while your client is still on the line, waiting for you to provide another one of the quick, brilliant solutions that she’s come to depend on you for. This moment of...
Great Leaders Manage Perceptions
by Dr. Maynard Brusman - Sep, 2015
How Great Leaders Manage Perceptions “You can influence people’s perceptions of you by playing to their needs. Once you understand how to make other people feel comfortable with you, you’ve won their approval.” —Corporate marketing consultant Camille Lavington, You’ve Only Got Three Seconds (Main Street Books, 1998) Even at the highest levels of government and business, leaders struggle to communicate their intentions. M...
How to Bounce Back, and Even Forge Ahead, After a Poor Decision
by Beverly Jones - Aug, 2015
"Tony" was the CEO of a large medical technology company, and "Sarah" led one of the company's research and development units. Sarah had teams exploring a variety of tools for delivering more effective patient care. Personally, she was particularly interested in devices addressing cardiac disease because she had friends and family members with heart problems. Sarah sent Tony a detailed proposal for an innovative device wit...
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