| Employment Notebook - Value of Strategic, World-Class Customer Service
by Anne MacKeigan and Tim Muma - Sep, 2015
With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Str...
| Employment Notebook - The Effects and Perceptions of Crying at Work
by Anna Ranieri and Tim Muma - Aug, 2015
Many places of work can bring about an array of emotions on each end of the scale, and yet it's always been taboo to actually break down and cry in a vast majority of cases. Career counselor and executive coach, Anna Ranieri, joins Tim Muma to discuss the different reasons an employee might cry at the office, and what impact that can have. Anna looks at gender differences, the perspective of colleagues versus management, and w...
| Technically Speaking - Company Big Data, Security and Informational Safety
by Charles Morgan and Tim Muma - Aug, 2015
It's no secret that with all the information and technological advances in our society, that individuals and businesses alike are constantly in danger of having their private data stolen. Acxiom founder Charles Morgan, current CEO of PrivacyStar and author of "Matters of Life and Data," brings his unmatched experiences in the world of tech to discuss the concerns of data, security and safety in the information age. Charles exp...
| Moving Up the Ladder - Myth vs. Reality: Effective Management
by Joseph Lucco and Tim Muma - Aug, 2015
It's another edition of Myth vs. Reality where we take common phrases or beliefs about specific topics to have our guests determine if they're true or false. When people move into a managerial role, there is often a difficult transition in learning to effectively manage individuals and projects. Joseph Lucco, a consultant for ClearPoint Strategy, breaks down the thoughts and strategies we often hear related to management. Jose...
3 Must-Have Scripts for Saying “No” to Clients Nicely
by Melody Wilding - Oct, 2015
Have you ever noticed how many times a week you say “yes” to a person or project– only to end up regretting your decision? Of those commitments, how many were actually in line with your business priorities? If you lack standards or fear rejection, it can come at a high cost: missed milestones, losing clients, physical exhaustion, irritability, and stress. When your default setting is to reply “yes” to each and every req...
Think Like a Manager or Act Like a Leader
by Connie Pheiff - Oct, 2015
Do you think as a manager or act like a leader? Do you want to become a leader in your market? Do you want more customers, more sales, and the ability to engage your team? Then you need to stop thinking like a manager and act like a leader. Does this all sound a bit of a stretch? I used to think so too. But in a short time I found myself overwhelmed with clients wanting to act like a leader. I wasn’t surprised it happened, I w...
25 Simple Trust Building Behaviors
by Nan S. Russell - Sep, 2015
We can use the same words but mean different things. When it comes to building trust at work that's often the case. However you define trust or use the word, stop thinking about trust per se, even though trust is a necessary ingredient to both engagement and innovation. A better way to look at trust is to look at the behaviors that enable engagement, innovation, great work, sustainable results, and exceptional work relation...
5 Healthy Snacks to Take to Work
by Mary G. White - Sep, 2015
The food that you eat during the workday can have a significant impact on how you feel and how effectively you are able to perform. It’s definitely important to take a lunch break, and there are plenty of great ideas for healthy lunches you can take to work that can keep you from having to eat in restaurants too often. It’s also a good idea, though, to keep some healthy snacks on hand – either in your desk or in your office re...
Could Your Organization Practice Open Allocation?
by Alexandra Levit - Sep, 2015
Github. Gore & Associates. Treehouse. Valve. What do these companies have in common? Well, besides the fact that they are forward-thinking, pioneering firms, they all practice a leadership style called open allocation. In open allocation, employees select how to spend their time and the projects on which they’ll work. There is no such thing as hierarchy. In an open allocation culture, employees are accountable to t...
Decision Making Bias
by Gary Cohen - Sep, 2015
As an executive coach, I have read many books about executive coaching and leadership. I have attended programs at some of the finest executive coaching and leadership training programs in the world. And even though they all spend a great deal of time on hidden beliefs, which are certainly important, they mostly skip over two elements I find critical in my work: fallacies and decision bias. Fallacies are the use of ineffect...
by Local JobNetwork™ - Sep, 2015
The Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) conducts compliance reviews to evaluate federal contractors and subcontractors' compliance with equal opportunity and non-discrimination practices in employment. A significant part of a compliance review focuses on compensation practices and data analyses. Federal contractors and subcontractors need to understand its organizational compensati...
7 Secrets to Become a Master of Meetings
by Lindsey Pollak - Sep, 2015
“Oh yay! A meeting!” said no one, ever. Your typical meeting brings typical complaints: It’s long. Boring. Useless. But make no mistake – your meeting style matters to your career success and becoming a master of meetings will bolster your brand as a leader. I revisit this topic a lot: In fact, when I talked with MSNBC’s The Cycle about Gen Y “becoming the boss” in the workplace, they asked about meeting style. My bel...
How to Tell If Your Company Culture Is ‘Going to the Dogs’
by Jacqui Barrett-Poindexter - Sep, 2015
The phrase, 'going to the dogs' often carries a negative connotation. However, Glassdoor recently compiled a list of 10 companies whose employee perks include dogs in the workplace, and in this instance, 'going to the dogs' is a very good thing! While not everyone would agree that permission to bring a four-legged friend to the workplace is a perk, many pet owners and pet lovers would jump at the opportunity to bring their...
Business Owners: How To Navigate A Price Increase
by Alexandra Levit - Sep, 2015
Small-business owners are often ecstatic that customers want to buy their products and services, and once an offering is successful and has been improved upon, it could be time to consider a price increase. However, this is a decision that does not come easily.To get to the bottom of when and why you should raise your prices and how to roll out price increases without upsetting your loyal customers, I tapped three owners for a...
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